Client Area

Technical & Billing Support is offered
Monday to Friday —  from 9:00 am to 6:00 pm
 Australian Eastern Standard Time (GMT +10)
excluding Public Holidays

RAWNet's Online Billing & Support System

To login to your RAWNet Servs Online Billing & Support System account, please use our login form to the left of this page. In this section of our website, you will be able to:

• Lodge a support ticket if you need assistance;
• Search our Knowledge Base for Frequently Asked Questions, where you may find a quick solution to your problem before lodging a support ticket;
• Check your Billing and Invoice history.

Can't find Info Form to login to RAWNet's client

If you cannot locate the Info Form we sent you when we set up your account, please contact us and request that another copy be sent to you.

Have you recently changed your Internet Service Provided or upgraded to ADSL or CABLE Internet connection?

If you changed your Internet Service Provider lately, remember to log into our Online Billing & Support System and update your contact details with your new email address.

Attention: Streamyx Customers!

Malaysian ISP Streamyx has recently decided to block access to all external outgoing mail servers except it's own, by blocking any attempt to connect to the standard outgoing mail port, SMTP TCP port 25 to IP addresses not belonging to Streamyx.

This decision, coupled with a curious policy not to allow customers to send email from a domain name other than those that Streamyx hosts, means that a few of our users are no longer able to send email through RAWNet Serv's mail server.

Instead, Streamyx has chosen to open a different, non-standard TCP port (port 587) to allow clients to send mail from. However, this means external mail server administrators all over the world need to reconfigure their mail servers to allow incoming email on this port just to satisfy Streamyx users.

RAWNet Serv's position is that taking this approach is the thin edge of a very dangerous and insecure wedge. Allowing any ISP to randomly ask the world's mail system administrators to open different ports for SMTP (since the only standard port for SMTP mail is port 25) makes security all that much harder, and consumes more resources than is necessary when SMTP authentication could be used instead.

Imagine how hard it would become to administer and keep secure mail servers around the world if other ISP's all over the world decided to adopt this draconian approach?

RAWNet Servs is therefore left with no choice but to advise all Streamyx clients to either use their WebMail interface to send email from their accounts from this point forward, or otherwise advise you to redirect all of your domain email to your ISP-supplied email address.